FAQs

Do you supply alcohol?

No. We are 100% BYO. You provide the alcohol and other drinks and we do the rest. We will assist you with deciding on options and quantities to make your job easier.

Do you do cocktails?

We sure do!  We love shaking up a signature cocktail and they can be added to any event.  We will provide all the glassware, garnishes and syrups.  You provide the alcohol and mixers.

How big is the van?

Joan needs a flat area to park on which is at least 2.5m wide and 5m long.  She also needs a height clearance of 2.5m.  If you have concerns about site access, a site inspection may be required (at additional cost to you).

 

Who's responsible for any approvals/permits?

You!  For events in public spaces you are required to obtain any permits, licences or permissions required by Council.  Evidence of approval must be provided at least 14 days prior to your event date.

Do you need access to power and water?

We carry our own water.  However, we do need access to power and mains power is preferred.  If a generator is required, we will arrange this at additional cost to you.

How far will you travel?

While 200km return from Canberra is included free of charge - we love a road trip!  We travel all over the ACT, Snowy Mountains, South Coast, Southern Highlands, Blue Mountains, Riverina, Central Tablelands, Central West Slopes & Plains.  For any travel over 3 hours each way a nominal fee of up to $200 may be charged for accommodation.

 

What's included in the van hire?

Everything that you'd expect from a bar!  RSA qualified & barista trained staff, glassware, garnishes, ice, glass drink dispensers, napkins & straws, hydration station, personalised drinks menu, styling to suit your event, fairy lights, full use of the van for photos & more!  Our package page has more information.

Can you tailor me a package?

Yes, Yes, Yes!  We understand that every event is different and we are more than happy to work with you to create a bespoke package that suits your needs and budget. If you just couldn't go without it, we will do our best to make it happen.

How do you ensure the drinks are cold and flowing?

We request that all drinks are pre-chilled prior to our arrival, as  we do not have the facilities to do this during our set up time. This will ensure that we can serve your guests cold drinks on their arrival.  If your event has more than 100 guests, you will need to arrange a cool room to ensure there is a steady supply of chilled drinks.

 

Does the hire time include set-up?

No, set up and pack down are on our time.  Your time starts from when you expect the first drinks to be served. We arrive up to two hours prior to the event, to ensure we have time to set-up and style Joan to your specifications.

Do you do table service?

No.  Bar service is provided directly from the van.  We will clear away empty bottles and glassware where we can.  We will also make sure that any self-service bars (eg drink dispensers, water stations, beer tubs etc) are refilled and kept looking their best.

What happens at the end of the event?

About 20 minutes before the designated hire time ends, we will start serving drinks out of biodegradable cups and moving the remaining drinks, ice and garnishes to a pre-agreed area.  If however, you want the bar to keep serving this can be arranged at an additional cost to you.

 

Any additional services?

We have a number of add-ons including tea & coffee, signature cocktails, self-serve bars, Takeaways for the bridal party, neon lights, bar carts, signage and a range of bespoke props for hire.  We are always looking for new ideas, inspiration and props to extend our range so if we don't currently have or offer something you just couldn't go without, we will see what we can do to get it.

 

How do I book?

Get in contact & let us know the date, location, number of guests, package or add-ons you are interested in.  We will get back to you with further details on the package and arrange a time to discuss your requirements.  Once all the details have been worked out we will send you an invoice and our terms and conditions.  Once your 50% deposit is received the date is yours.


What if I need to cancel?

If you advise us at least 60 days in advance of the event date of its cancellation we will refund 80% of your deposit. 
If cancellation occurs within 30 days prior to the event date, 50% of your deposit will be refunded.
If full payment is not received by 14 days prior to the event, your booking will be deemed to be cancelled and your deposit will not be refunded.
We are unable to provide refunds in case of bad weather.  It is your responsibility to make alternative arrangements and advise us at least 48 hours prior to the event.

Are you insured and registered to trade?

Yes.  We have full public liability and are registered as a food business.  Our staff are all Food Safety certified, RSA certified and Barista trained.  It is important to us that you get premium service throughout your event.

 
Fruity Cocktails
 

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