FAQs
Do you supply alcohol?
No. We are 100% BYO. You provide the alcohol and other drinks and we do the rest. We will assist you with deciding on options and quantities to make your job easier.
Do you do cocktails?
We sure do! We love shaking up a signature cocktail and they can be added to any event. We will provide all the glassware, garnishes and syrups. You provide the alcohol and mixers.
How big is the van?
Joan needs a flat area to park on which is at least 2.5m wide and 5m long. She also needs a height clearance of 2.5m. If you have concerns about site access, a site inspection may be required (at additional cost to you).
Who's responsible for any approvals/permits?
You! For events in public spaces you are required to obtain any permits, licences or permissions required by Council. Evidence of approval must be provided at least 14 days prior to your event date.
Do you need access to power and water?
We carry our own water. However, we do need access to power and mains power is preferred. If a generator is required, we will arrange this at additional cost to you.
How far will you travel?
200km return from Canberra is included in all packages. However, we love a road trip, so get in contact if you're wondering if we will come to your location.
What's included in the van hire?
Everything that you'd expect from a bar! RSA qualified & barista trained staff, stemware, garnishes, ice, drink dispensers, napkins & straws, water station, personalised drinks menu, styling to suit your event, use of the van for photos & more!
Can you tailor me a package?
Yes, Yes, Yes! We understand that every event is different and we are more than happy to work with you to create a bespoke package that suits your needs and budget. If you just couldn't go without it, we will do our best to make it happen.
How do you ensure the drinks are cold and flowing?
We request that all drinks are pre-chilled prior to our arrival. This will ensure that we can serve your guests cold drinks when the bar opens. If your having more than 100 guests, we request that you arrange a cool room to ensure there is a steady supply of chilled drinks.
Does the hire time include
set-up?
No! Set up and pack down are on our time. Your time starts from when the first drinks are served.
We arrive up to two hours prior to the event, to ensure we have time to set-up and style Joan to your specifications.
Do you do table service?
No. Service is provided directly from the van. We will clear away empty bottles and glasses where we can. We will also make sure that any self-service bars (eg drink dispensers, water stations, beer tubs etc) are refilled and kept looking their best through the event.
What happens at the end of the event?
About 30 minutes before the designated hire time ends, we will start serving drinks out of biodegradable cups and moving the remaining drinks, ice and garnishes to a pre-agreed area.
How do I book?
Hit the Contact Us link and we will get back to you with a quote.
Once all the details have been worked out we will send you an invoice and our terms and conditions. A 50% deposit is required to secure your date.
What if I need to cancel?
If you advise us at least 60 days in advance of the event, we will refund 80% of your deposit.
If cancellation occurs within 30 days of the event date, 50% of your deposit will be refunded.
If full payment is not received by 14 days prior to the event, your booking will be deemed to be cancelled and your deposit will not be refunded.
We are unable to provide refunds in case of bad weather. It is your responsibility to make alternative arrangements and advise us at least 48 hours prior to the event.
Are you insured and registered?
Sure are! We have full public liability and are a registered food business.
Our staff are all Food Safety and RSA certified. It is important to us that you get premium service.
